Dental Patient Reviews in Kansas City, MO

Solid practice. Nice office staff, nice hygienists, nice doctor (Dr. Mace). Easy free parking, awesome views of the Country Club Plaza from my chair. Never wait long for them to take me back and start the exam, and today all looked good, so they sent me on my way with an appointment in 6 months.

- Kevin Worley

- Matt Kenyon

I paid for 6 crowns. I received only 3. The practice kept my money and the insurance payments. What was supposed to be cosmetic dentistry to replace six older crowns and create a more symmetrical smile turned into a 2–3 year nightmare of repeated appointments, failed crown remakes, and ultimately having to go to another dentist to finish work I had already paid for. The original dentist repeatedly could not get several crowns to fit or look right. Some were too high or too short, leaving visible gaps, while others projected outward unnaturally. My smile still had a noticeable “step-up” appearance instead of the symmetrical result I was paying for. This led to an exhausting cycle of temporary crowns being removed and replaced while permanent crowns repeatedly went back to the lab with little improvement. More seriously, one of my teeth was over-prepared to the point that there was not enough tooth structure left to keep the crown on. I ultimately had to have an implant, adding nearly another year to the process. The dentist who originally performed the work was later no longer employed by the practice, and the owner/dentist took over my case. After numerous additional attempts, the remaining three crowns still were not satisfactory. The owner eventually sent me a letter stating that he could not achieve the results I was seeking and discontinued my treatment. What I find most unacceptable is that I paid this practice for SIX crowns but ultimately received only THREE. The practice also received insurance payments for the crowns that were billed, yet I have not been refunded for the three crowns I never received. Instead, they simply wrote off my remaining balance of approximately $1,500. I now have to pay another dentist to complete those three crowns, and my insurance may not cover them because benefits were already paid to this practice for those teeth. I have attempted to resolve the reimbursement and insurance issue directly with the owner, but he will not speak with me and my communications have gone unanswered. I also experienced poor customer service. On one occasion, a front-desk employee refused to give my son a small toy from the treasure chest because he was “not a patient,” and unnecessarily turned something so minor into an argument. My concerns about how we were treated were not appropriately addressed. After spending tens of thousands of dollars and giving this practice years and countless opportunities to correct the work, I expected accountability and a fair resolution. I paid for six crowns, received three, and am now paying another dentist to complete the other three while potentially losing insurance benefits that were already paid to this practice. I would not recommend this office at all. Beware! There are many other dental offices who can provide a much more pleasant and stress-free experience.

- SusanH

I paid for 6 crowns. I received only 3. The practice kept my money and the insurance payments. What was supposed to be cosmetic dentistry to replace six older crowns and create a more symmetrical smile turned into a 2–3 year nightmare of repeated appointments, failed crown remakes, and ultimately having to go to another dentist to finish work I had already paid for. The original dentist repeatedly could not get several crowns to fit or look right. Some were too high or too short, leaving visible gaps, while others projected outward unnaturally. My smile still had a noticeable “step-up” appearance instead of the symmetrical result I was paying for. This led to an exhausting cycle of temporary crowns being removed and replaced while permanent crowns repeatedly went back to the lab with little improvement. More seriously, one of my teeth was over-prepared to the point that there was not enough tooth structure left to keep the crown on. I ultimately had to have an implant, adding nearly another year to the process. The dentist who originally performed the work was later no longer employed by the practice, and the owner/dentist took over my case. After numerous additional attempts, the remaining three crowns still were not satisfactory. The owner eventually sent me a letter stating that he could not achieve the results I was seeking and discontinued my treatment. What I find most unacceptable is that I paid this practice for SIX crowns but ultimately received only THREE. The practice also received insurance payments for the crowns that were billed, yet I have not been refunded for the three crowns I never received. Instead, they simply wrote off my remaining balance of approximately $1,500. I now have to pay another dentist to complete those three crowns, and my insurance may not cover them because benefits were already paid to this practice for those teeth. I have attempted to resolve the reimbursement and insurance issue directly with the owner, but he will not speak with me and my communications have gone unanswered. I also experienced poor customer service. On one occasion, a front-desk employee refused to give my son a small toy from the treasure chest because he was “not a patient,” and unnecessarily turned something so minor into an argument. My concerns about how we were treated were not appropriately addressed. After spending tens of thousands of dollars and giving this practice years and countless opportunities to correct the work, I expected accountability and a fair resolution. I paid for six crowns, received three, and am now paying another dentist to complete the other three while potentially losing insurance benefits that were already paid to this practice. I would not recommend this office at all. Beware! There are many other dental offices who can provide a much more pleasant and stress-free experience.

- SusanH

Edit here. Dr. Maceand Sonya provide excellent dental care for our complex issues. We appreciate them. We've gotten dental treatment for more than 15 years here, and we love this practice. Dr. Mace is gentle, friendly and skilled. Sonya and most of the staff here are careful, kind and flexible. They always answer all my questions, explain what they're doing and provide great dental care.

- Writers Life